How to Lose Your Best Furniture Customers in Three Easy Steps

As the customer service team filed silently into his office for an emergency meeting John Tedesco was fuming. As the Vice President of Operations for a large west coast furniture store, he was proud of his firm's reputation for outstanding customer service. Now he was afraid that reputation was about to evaporate. [More]

Judyth Piazza Chats with Dr. Jan Ferri-Reed, Author of Keeping The Millennials

For over 24 years, Jan, a seasoned consultant and President of KEYGroup, has worked with leaders to create cool workplaces that attract, retain, and get the most from their talent. Her expertise, insight, wisdom, humor, and practical solutions have made Jan a highly sought-after speaker for keynote addresses, seminars, conferences, and workshops. She has brought fresh concepts and effective techniques to executives and audiences around the globe. [More]

The Keys to Engaging Your Employees to High-Performing Employees

The recession proved to be a worrisome challenge to Debra Kraft, a regional marketing director for a large media company. Her organization sells advertising and publishes coupon mailers across a five-state territory. When the economy began to shrink the organization's advertising sales volume shrank along with it and she was forced to lay off staff. But Kraft was proud of the way her remaining workers persevered and kept the mailer afloat through those tough times. [More]

Are Your Employees Getting Ready to Bolt?

The latest news reports have given us a glimmer of hope that the economy may finally be recovering. While that's a welcome sign for most organizations, it may not be good news for all. A recent Conference Board survey found that 55% of all employees are unhappy with their jobs—the lowest level researchers have seen in 22 years. [More]

Motivating Your Store's Millennial Employees

When Amanda Ross learned that her boss had hired two recent college grads to fill vacancies in her customer service department she started to worry. Amanda herself had joined the company right out of college. Now 37 years old, Amanda has supervised Customer Service for the past five years and has worked almost exclusively with employees her age or older throughout her career. The prospect of supervising these “20-something” employees fills her with dread. [More]

Careers: Experience key to finding job counselor worth the price

I have been interviewing candidates for a junior position in our small nonprofit. Five of the candidates are in their 20s, and not one of them has sent a proper post-interview thank-you note. Two of them sent me e-mails, two did nothing and one sent me a text message. I am in my early 40s and technically adept, but I don't appreciate thank-you notes that are e-mailed or texted. Am I right, or am I (already) out of touch with the "younger generation"? [More]

Don't Be So Touchy! The Secrets for Giving Feedback to Millennials

Brian Castro’s help desk department serves more than 1,000 computer users at his company’s corporate center. Among the 23 employees in his multi-generational staff are several Millennials (born 1980-1999) who he hired last year, fresh out of college. [More]

The Young and Restless: How retirement plan advisers can better reach a young, transient workforce

The bad news is that younger participants might be hesitant to save for retirement, but the good news is they are interested in receiving information about it. The retirement plan adviser is a key voice in helping the mobile group of employees often called “Millennials” or “Generation Y” to accumulate for the long term, but it might take creative communication strategies, or even plan design changes, to reach them. [More]

The University of Dayton recognizes the outstanding accomplishments of Dr. Jan Ferri-Reed with the publication of her book, Keeping the Millennials.

As president of KeyGroup, a consulting and training company, Jan Ferri-Reed and the company’s CEO noticed their clients complaining about millennials, employees born between 1980 and 1999. In response, the two women wrote their book, which argues that companies should decrease millennial turnover by working with the generation’s demands, which generally, she said, will actually improve companies. [More]

The Secrets for Giving Feedback to Millennials
By Joanne Sujansky and Jan Ferri Reed

Brian Castro's help desk department serves more than 1,000 end-users at his company's distribution center. Among the 23 employees in his multi-generational staff are several Millennials (born 1980-1999) who he hired last year, fresh out of college. [More]

Wanted: Work (Pay Not Required)
By Matt Egan

Faced with the harshest job market in nearly three decades, a growing number of out-of-work Americans are offering their services to companies for the promise of nothing but experience. [More]

Keeping the Millennials Book Review - Beaver Valley Times
By Scott Tady

Joanne Sujansky and Jan Ferri-Reed. These two Beaver County authors have appeared on radio talk shows in Syracuse, Cincinnati and Detroit, along with a few Pittsburgh TV stations, touting their business book "Keeping the Millennials," which reached the Amazon best-sellers' list. [More]

On Getting Those Millennials To Blend In Better
Wearing torn jeans to optimize body art viewing and choosing to eat without the aid of a fork and knife is the stereotype many Boomers have of Millennial workers. Unfortunately, there are times when at least a little of that stereotype holds true. For those times when the newest members of the American workforce have trouble adapting, your executives may need a primer. [More]

A Millennial's Guide to Millennial Guides
By Dan Macsai

Spoiled, Impatient and Entitled: Why You Need Strong Millennials in Your Workplace
By Joanne G. Sujansky, PhD, CSP

When Gen X Runs the Show
By Anne Fisher, TIME Magazine

Business Books: Generation Y makes waves in workplace
Reuters

Retaining Millennials: A High-Stakes Business Consideration
By Deanna Hartley - Diversity Executive Magazine

Keeping the Millennials
By Joanne Sujansky and Jan Ferri Reed

The rising Millennial generation, born between 1980-1999, is going to challenge the status quo, rewrite the rules and revolutionize the workplace. [More]

Presenting to a Multi-Generational Audience
By Joanne G. Sujansky, Ph.D., CSP

These can be challenging times for speakers and corporate trainers. The children of Baby Boomers are beginning to flood into the workforce and for the first time ever organizations are faced with the need to manage four different generations in the office. Those generations – Matures, Boomers, Generation Xers and Millennials (also called Generation Y) – each poses a different challenge for those charged with informing and educating them. They’re an extremely diverse audience that can stymie even the most experienced and dynamic speaker. [More]

Leading a Multigenerational Workforce
by Dr. Joanne Sujansky, CSP (Certified Speaking Professional)

Work / Life Matters
by Dr. Joanne G. Sujansky, CSP

Are you trying to change something that’s unchangeable? If everything seems to be working against you these days, maybe it’s time to sit down and think about life for a little while. What is it that you are struggling against? Is it something you can change? If not, why are you struggling against it? Are you wasting your time and energy? Is what you are doing worthy of your time and energy? Effort to change something can bring about wonderful results, but only if the thing you are trying to change is appropriate. [More]

How to Lead, Motivate, and Retain Key Talent During Uncertain Times
by Dr. Joanne G. Sujansky, CSP

With more and more organizations laying off staff, slashing budgets, and reorganizing departments in an attempt to cut costs and increase cash flow, many company leaders struggle as they attempt to do more with less. But in their quest for increasing productivity and maximizing talent, organizations can end up losing key employees. [More]

Many Gen Y Workers See Corporate Career Paths as Dead-End Streets
by Dr. Joanne G. Sujansky, CSP

If earlier generations wanted to climb the corporate ladder, the young workers now poised to replace retiring Baby Boomers are at least as likely to prize autonomy and entrepreneurship, according to Joanne G. Sujansky, Ph.D. [More]

What you need to know to recruit and retain Generations X and Y
by Elaine Zablocki, Patient Care Staffing Report

We are about to see a more open, responsive healthcare workplace. Flexible hours. Cooperative scheduling. Supervisors who listen to their staff and find creative ways to meet their needs. [More]

The Private Sector: Challenges of Engaging Gen Y Workers Reap Rewards
by Dr. Joanne G. Sujansky, CSP and Justin Sujansky

Retiring baby boomers are leaving gaps in our work force that can be filled by only young people born between 1978 and 1990. But the transition comes with challenges and clashes. Never before has a generation been more enigmatic to Pittsburgh companies and more at odds with traditional work styles than Generation Y. This may not apply to all Gen Y's, but our experience tells us that it is, indeed, true of a great many. [More]

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